Refunds & Cancellation
Last updated 30 September 2026Static QR codes are free, so there’s nothing to refund. This policy applies to paid passes and business packages once they launch.
1. Retail passes
A pass starts working the moment your payment succeeds, so passes can’t be refunded once the code is live. If you paid twice by mistake, or were charged for a payment that failed, we refund the full amount.
2. Business packages
Cancel anytime from your dashboard. You keep access until the end of the month you paid for, and you won’t be charged again. We don’t give partial refunds for unused days. Cancelling during the free trial means you pay nothing.
3. How refunds are paid
Approved refunds go back to your original payment method, usually within 5–7 working days depending on your bank.
4. Your codes
Cancelling or a pass ending never deletes your codes. They keep working with the last content you saved.
5. Contact
For any billing problem, email support@scanlync.com with the email on your account.